MM Morgan24 days agoFrom
We love Home Instead.
The caregivers are amazing and the office staff is great at communication. Prior to using Home Instead we used another agency that would only communicate with me through text. I could never reach them on the phone.
ANGELA HOARD24 days agoFrom
Home Instead and staff have been very professional and caring in meeting all our needs. They have helped my mother be able to live independently in her condo. We appreciate the online updates that allow us to see what was done each day and how my mother was feeling during that visit. If there is anything I have needed to be aware of, the staff kept me posted through their website. I would like to thank Home Instead and their staff for outstanding care and support.
Elisa W.24 days agoFrom
The care provided to my parents is good and they like the caregiver. Sometimes the office won't return calls, or they say they'll call me and then they never do, or the amount of the bill changes dramatically (some periods it's 4 days of care others it's 5, with no explaintion as to the change). Sometimes something happens at the house (care giver cant make it due to weather, dad gets hurt, or mom is sick) and we have to find out from mom and dad. Would be better if they communicated that kind of thing with us. Rather than having to hear it second hand. Happy with the care provided to mom and dad not very happy with the office side of house.
