Alma Bayardo2 days agoFrom
I am so disappointed in this place. Both the Rancho Cucamonga and San Bernardino locations. Last month my son was randomly discharged for OT services. The therapist excused was that he was not retaining anything. Ahe constantly ended sessions early because of his behavior. Of course he understood that his negative behavior would end up being reinforced by ending sessions early. Today my husband tell me my son was discharged from speech and the same excuse was given. Pat told him that she had spoken to me about it and that it should not come as a surprised. Absolutely never had a conversation about discharging my son and it does come as a surprise because this conversation never happened.
Valerie Huerta2 days agoFrom
Never got a chance to be seen here I scheduled my son's first OT evaluation here and they rescheduled me and sent me a confirmation for my appointment when I showed up they said I wasn't on the schedule and had to be rescheduled. It was an inconvenience for me cus I had to take time off work and drove from Riverside to make my appointment just to be told I couldn't be seen. I tried to talk to the manager Jennifer who was really rude and show little to no compassion and told me I had to be rescheduled she literally turned away as I was mid talking. I have never been treated like this anywhere! While I was in the waiting room I did notice another person frustrated with the front desk receptionist they seem to not value their patients and it could be cus I'm on medical but I felt so awful that they did this too me I felt discriminated. I was already rescheduled and they messed up so I didn't have trust in them anymore and fear for anyone trying to go here. This was my experience I hope this helps. It made me
Ashley Mckinney2 days agoFrom
I submitted all paperwork for my son to be evaluated for OT as he was diagnosed with ASD level 3 and pediatrician recommended it and referred me to horizon therapy services After turning in all paperwork as requested I never heard anything. When I called they told me they had “staffing issues” and would return my call to set up evaluation in a week or two. after not hearing back i called again, the woman told me they aren’t making appointments because the therapists will be submitting vacation Time. Then she told me it would take at least 2 months to get the evaluation done and at least 4 months to be put on the schedule. I do understand the waiting list to start services but there was something very off putting about the evaluation taking so long because ALL THE THERAPISTS are taking vacation as well as being told “about staffing issues” on the first call, not to mention they didn’t contact me once after receiving my referral my sons paperwork or even my phone call where they said they would call in a week or so to schedule. After reading other reviews I have requested to change the referral to a different therapy provider.
Main location8265 White Oak Ave Rancho Cucamonga California 91730 US(909) 373-1641
