Unfortunately I had a terrible experience with an website online order to this location. A family member bought me 5 items as a gift and was quoted 3–8 business days for in-store pick up. Honestly it was so difficult picking out items as they are often out of stock of even their newly arrived items. One item came about 2 weeks later, and the rest we were told was lost after a month. We were not informed as we had to reach out first. 3 of them are being reshipped, however since one item was out of stock they refunded it. This particular item was the one I was looking most forward to and I felt sick that buying it online does not secure that you’ll get your purchase. I appreciate that the reshipped items are being shipped to our address instead but this whole experience has been a massive disappointment. Buy in store folks, the shipping fees are outrageous.
Edit (9/24/22): 1 star rating changed into 4 stars as I have been informed the lost order has now been recovered (2+ months from purchase date).
I used to love coming here as a kid, now my kids love to come here too. The staff at this location were especially helpful. They made our shopping experience stress free, showing us were this that and the other were, explaining avaliable deals and discounts, and helping the kids with trying on potential purchases. Compared to the other stores at this location; all HOT TOPIC store personnel were top notch. Thank you for making us feel so welcome and cared for on a very stressful shopping day. Next time we'll just come straight to you and skip the rest!
