Victoria Sanchez20 hours agoFrom
Worst customer service, not by the regular employees but by the management. Fatima a newer manager I suppose helped me out and asked me so many questions about how I was paying for my order as if I had stolen the card I was using, It made me so uncomfortable and it was completely unprofessional to ask a costumer if that was really their card. Vince another manager even questioned if my husband and I were really married like if that was any of his business? But I’m assuming it was because my partner and I are an interracial-queer presenting couple. Overall worst experience I’ve ever had in an establishment, I hope no other customer ever gets treated this way.
Jojo Mejia20 hours agoFrom
I've always loved coming here, but things are not the same. Now they have merch that's not rock 😒
Kassidy Alabanza20 hours agoFrom
Whoever was working around 2:30pm on January 31st, 2024 should be fired for rudely talking to me and my friend. We had our backs turned to the t-shirt wall and were unaware of this employee, (she was light skinned with tattoos) and the guy behind her. they were pushing some loaded carts and instead of a simple ‘excuse me’ or ‘please step to the side’ we were greeted in a rude tone ‘can y’all move.’ Seems like she either needs to be fired or retrained for customer service skills, because that completely enraged my friend and myself that we left the establishment immediately. I wouldn’t have been upset if she had approached us in a more humane and respectful way, and I had no shame saying please for her since she seemed to have forgotten her manners. 0 stars if i could give that a rating, please don’t come into this store if you want to be greeted with attitude. you’re better off going to lakewood mall!
Main location168 Los Cerritos Center RM A20 Cerritos California 90703 US(562) 809-5805
