JAKE HE14 days agoFrom
This place is a scam! They were closed but still accepted my booking without notifying me. The phone number they provided was never answered, and the voicemail was always full. They charged the highest price and $150 cleaning fee.wasted hours of my vacation. After a lot of effort, I finally got a refund. Don't book with them unless you want a headache,this company doing this on purpose
Ariana Marie14 days agoFrom
Scam. The hotel isn’t open so they book a cabin instead, even though the confirmation does not specify this, only refers to “light construction” on property. There is no pool, no front desk or on-site employees, and no notice in the email regarding this. The phone number provided doesn’t work and they take over 3 days to answer by email. Horrible experience, would not recommend.
Corey Walker14 days agoFrom
My stay at Hotel Marina Riviera in Big Bear Lake was incredible. The lake view from my room and the cozy bed were highlights, and the place was spotless. Being able to walk to the village shops was super convenient, and the staff went above and beyond, even getting us a microwave. Admittedly, the soundproofing isn't perfect – you can hear some noise from other rooms, and they were renovating during my February 2024 stay. But it didn't ruin the experience. To avoid the minor noise, I'd recommend exploring the local cafes and restaurants; after all, you're in the mountains for nature, not to stay cooped up in the room. Overall, Hotel Marina Riviera is a fantastic choice for a Big Bear Lake getaway.
