I’m having such communication issues with these people. I thought (as they personally described) my membership would be on hold until I contacted them. They went ahead and charged me for 2 months without informing me, without my knowledge. Upon noticing, I cancelled in January but that’s not the end! they think it’s ok to go ahead and extract 3 more $79 payments. Staff is never up front. Contracts are emailed and they make you sign without giving you a chance to read what you’ve signed. You can’t speak to their superiors. Buyer Beware. Also their claim that Infra Red heat is “healing”isn’t completely true . It’s not for everyone. You need to do research before joining. In addition, I got sick several times after using the saunas. Rooms aren’t sanitized (customers are lazy and staff don’t do it regularly) and kept closed so there’s no air circulation so yeah you’re breathing the previous person’s germs. Also the workouts were boring. I had to find my own videos also because I couldn’t stand the irritating and non relaxing “music” they air over the intercom.