Primary Location
Amenities
Service options
Onsite services
I went with family and we had a very good time. However I feel like the premium tickets could be alot better then it was. They claimed you got into the venue early but that was not the case. You got to wait outside the venue early with outdoor bars with expensive drinks and long lines. A suggestion, truly let people whom paid extra to get in early. Provide extra entertainment for those tickets. I suggest a scavenger hunt with those tarot cards you give at the beginning. Perhaps a prize is given for the groups that solve the puzzle first. I feel the drinks were fine. It was enough to have a little buzz without getting too drunk for the experience. It kept things classy and there wasn't any sloppy drunk fools to deal with which was nice. I would definitely go again and invite more people to join next time. I hope this event continues to work on getting better and better. See you next year.
Discounted opening night prices made the Gold level tickets worth the price. It was helpful to be allowed into the house first and there was just enough time to see and do everything without feeling rushed. My favorite part was the basement "scavenger" hunt rooms. The demons haunting down there were amazing! The actors throughout the entire house were absolutely wonderful and I loved some of the personal one-on-one interaction moments! As an adult orphan, I still feel chills from having been invited to write a message to my departed parents! ❤️🩹🥹 Thank you for a perfectly spooky, enchanted evening!
My only suggestion for improvement has nothing to do with the house experience itself. It would be to improve the email communication on the website. The very impersonal form letter response came across as if it was written by AI and as if the submitted question hadn't even been read! Also, that help ticket appeared to have been automatically closed with no way to even respond to the automatically generated "How did we do" follow up, and emailing questions directly to meyer2meyer was met by complete silence. No response at all. The non-existent customer service via email/website made me feel very leary before going about what the in-person quality would be like. So I'm glad that the actual mansion experience itself turned out to be great!
