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I ended up paying a $525 restocking fee plus $150 for 4-man delivery crew for a refrigerator. that I never got installed. Initially while making the purchase, I was told that if the fridge did not fit, I would get all my money back from sales associate Omar. I let Omar know that the space was tight, but he said that their delivery people would take the doors of the refrigerator if necessary (I found out that Costco does not take doors off - that's the way their contracts with the delivery people are written). When they delivered, the 2 man team said that they needed a 3 man team to get the refrigerator up the stairs and even took measurements of my old fridge. After talking on the phone with the supervisor, I agreed to pay $150 for now what became a 4 man team and was told to reschedule with Howards. I was not going to accept the delivery at the time, but the weaselly delivery guy said that he personally would come back with the 4 man team and make sure that the fridge was installed properly (else he would not get paid) - after which I accepted and had them put the fridge inside my entrance inside.
Two days later, two of the 4 man team showed up to assess the situation - the delivery guy who made the promise to guarantee the installation was nowhere to be found (LIAR). The two men told me that not only would they be unable to install the new fridge, but they would also not be able to remove my old fridge that was slightly bigger. After getting on the phone with a manager that worked for Howards (I confirmed by asking him if he was a Howard employee), we agreed that they would not be able to install the fridge and that they would take it back to their store. He also said that I should not be charged as no work was performed.
After a few days, I noticed that my money had not been refunded on my credit card, I called Howards looking for Omar. Omar was off and his manager Sarkis took the call. Sarkis basically told me that I would get charged 25% for the restocking fee plus the $150 delivery fee for the 4 man team. I told him that Omar had indicated full refund if the fridge did not fit, but Sarikis said be had a business to run and that he would have to sell the fridge at a discounted price. I also told him what the delivery manager had said about the $150 fee, Sarkis said that it was not the delivery manager's responsibility as to what got charged. Sarkis also reminded me that I had initialed the terms on the contract when making the purchase.
Long story short - avoid Howard's at Alhambra. Dishonest business if you ask me. I expected better from a chain, but it seems that their business model is not about the customer. Hope someone can learn from my experience. Howards deserves no stars IMO.
