Laura Zamora16 days agoFrom
We purchased a Kenmore refridgerator in Sept.2022. The in-store service, prices and purchase were good. We purchased Howard's Extended Warranty Plan 5 year plan (Epic Protection Plan). Fast forward, we recently started having problems with our refidgerator. 2 claims have been filed in the last month alone. Epic Warranty vendors took over 2 weeks to repair the 1st time claim and we were without a functioning fridge. Now the 2nd claim and its taking the repair vendor 9 days just to come out and diagnose my fridge. We have water leaking from the undercarriage. BEWARE if you consider buying Howard's Extended Warranty!!! Best Buy has better extended warranty products/vendor with faster response times.
w s16 days agoFrom
Oh my gosh Dawn is amazing you have to buy your appliances from her. The delivery guys are great they came out changed it to propane and got my stove working. They even were nice enough to play with my goats.
Rosa Sandoval16 days agoFrom
I have never left a bad review for any business. I understand we all have bad days I work and don't always have control of certain situations but in this case there were so many opportunities missed by Howard's and their delivery people that I had to do it. I ordered a range on 10/3/24, arrived damaged so they had to take it back. I rescheduled a replacement with Alex Marin at the store in Tustin. He "scheduled" for Saturday, never arrived. I called the store, Alex wasn't working, Paymon stated that it was never scheduled. So Paymon scheduled the delivery for Monday,. Sunday, got an email confirming the time window 2:30 to 5:30PM. This time, I never got the email with the name and picture of the delivery person. At 5:30pm I called the store asking if the delivery was still going to happen. They had the delivery office called me back to say that they were running behind, 3 hrs. Once the delivery and the office people realized they were running late, it would have been nice to get a call letting me know they were going to be late. I would have been okay with anytime they had. We understand that things come up throughout the day, but they couldn't take 2 minutes to send a text or call. There are always 2 or 3 people delivering. If the driver is busy, the other person could have send a courtesy call/text notifying all customers of the delay. I called and spoke with Isaac Padilla, supervisor of the logistics department who said that he wasn't aware of the issue, which I didn't believe. All delivery companies have tracking system, I'm sure they knew of the delay. Not sure what he was doing to not be aware of his guys being 3 hrs late with deliveries. He offered me a $100 credit as if that is going to cover for the 3+ hrs I had to take off from work and the aggravation of this unfortunate experience. First and last time I use Howard's. Terrible service from the store to the delivery time. Finally, Jacob arrived, nice and apologetic for the delay, stating that the office should have called to inform me of the delay, as they are always awere aware. I'll pray that this equipment I purchased won't break and need to contact them again for another horrible experience. Please stay away from Howard's.
