Jennifer Campbell13 days agoFrom
This company is the worst collection agency on the face of this planet. So, I called before the case was going to end up in court to try and settle and make a cash offer. They would not take my very reasonable offer, especially since most of my balance was fees and interest! They refused it flat out and said they wouldn't settle for less than 100% of the balance! I was not able to make it to the court hearing, and the judge granted in their favor. It took 8 months for them to start garnishing my wages after they won, but when they did, they didn't notify my employer and my employer notify me, until 10 days before the garnishment took place. They are taking out 25% of my paycheck plus other fees every week during a global pandemic, and when I tried again to call and talk to them, they still won't settle. I am even planning on pulling out money from my 401k because this is creating a hardship on my family and they don't have any compassion! I am still fighting them. They have my statements from the original creditor and when I asked them for copies they won't give them to me, I know most is interests and fees and I will settle for all of the purchases that I made but the bank can eat the fees, its CitiBank and they have more money than us normal middle class people (especially during a pandemic!) Heartless monsters! No compassion and no attempt to come to any sort of an agreement other than what works for them!
cassy13 days agoFrom
Horrible customer service aside from being a trashy sleazy place overall.
Lolo Garcia13 days agoFrom
Lies about filing a lawsuit to collect court fees that don’t exist. Won’t settle nor will agree to any of your offers. Will try to scare you into laying them more. I don’t know how they’re still in Business. They prey on hardworking people and do not care how hard this pandemic has affected anyone. They’re selfish and won’t work with you but instead will try to bully you into giving in to them and paying them more. I wish I could post no stars
