We hired Susan to take care of our home and pets, but it became clear that she had other priorities and didn't take her job seriously. Despite giving her clear instructions to not leave the house with the fireplace running, she did so MULTIPLE TIMES, putting our home and pets in danger. Thankfully, a neighbor was able to turn off the fireplace before anything bad happened. We later learned she locked our cat in a room for most of a day (or more).

Susan was also gone for extended periods and left our pets alone without proper care. We have reason to believe that she never took our dogs on their daily walks, and the times she cleaned up after them, she left the bags of poop on our lawn.

When we addressed these issues with Susan, she was incredibly rude and unprofessional. She refused to refund our deposit for a future service and demanded that we find alternate clients for her before she would give us our money back - this feels illegal - and then she deactivated our accounts on her platform! Her lack of accountability and disregard for our pets' well-being is completely unacceptable.

Susan's negligence and unprofessional behavior made our experience stressful and unsatisfactory, and her lack of customer service is what prompted this review. Buyer beware.