Poor communication. Initial communications are through Tridiuum One messages and Polestar, then switched to email without notice. This failure mode resulted in a miss appointment.
I tried to follow up with emails and phone calls. Insightful did not return calls and direct emails. Waited a week and no response.
As a Licensed Marriage and Family Therapist, I appreciate having a reliable practice that i can refer to.
Insightful Matters has been very easy to work with and accommodating. I know that when I refer to IM, the clients will be in good hands.
It’s also a bonus that IM has bilingual therapists to serve a wide range of needs and populations as well as times for accommodating those that need weekends and after hours.
It’s been great seeing clients being able to get in with seeing a psychiatrist as well. It’s impossible finding a psychiatrist who accepts insurances and has availability!
Insightful Matters is unique in that they try their best to work with the insurance plans of the clients and offer an array of specialties...
check it out for yourself by looking at their team’s bios.
Christan Nguyen, LMFT
