Went through the whole process, (Sam pumping up the program, the intake meeting, wired the upfront required $8000 prior to arrival) and was on my hour and a half drive there for our 2-3 pm arrival with all of the belongings they told us to bring. At 2:15 (10 minutes away) Sam called to tell me they gave our spot to another person. Apparently they found someone whose insurance benefits paid more than our (though I paid everything they asked for, by wire). Doesn't matter. Sam went from this sugary, gushy solicitous person when courting me, to a contentious, arrogant ogre when I questioned being told I'd have to wait until their next discharge (again after all of the preparation and hour -1/2 drive... being 10 minutes away). This is more dangerous than if they had just told me they didn't have space to begin with because the preparation process and the let down made for a more emotional state. All of that time could have been spent preparing for another facility with a higher ethical standard. Still haven't received my upfront $8000. Be careful of any facility that requires payment upfront - this was the max out of pocket deductible for my insurance so I have no idea how much they were going to bill them. UPDATE: Reading their reply to my review only supports the conclusions that their treatment of us is part of an underlying principle: serving self at the expense of someone else. Now they are accusing us of "verbal abuse?" Huh? Sam, when he called us to cancel on us while we were literally 10 minutes from our SCHEDULED arrival time (a time HE set for us to arrive that day), knew he would be taking us by surprise and that we would be shocked and have questions and it was he who was ready to snap back at us. His previous solicitous tone became immediately defensive and hostile. It's appalling that they are painting the victims of their poor ethics choices, as the aggressors. Also, implying that their decision to give our bed to someone else is because they don't take reservations and are a "first-come-first-serve" basis is also another deception. They are not a "walk-in" facility. Their procedure (and you can check this out for yourself) is to call, Sam sets up an over-the-phone intake meeting to assess compatibility and then sets an admission time. That is the process. The deposit was not returned same day, but I do not hold that against them - apparently their financial administrator did not know how to send the wire back. My financial advisor called her the following week and walked her through the appropriate steps. Their response does not give me pause to change anything about the rating I gave them.
I write this not as a patient myself, but a loved one of a potential patient. I would give this place zero stars if I could based on the unbelievably disgusting attitudes of the staff.
They showed absolutely no empathy for people in distress and often inflicted further pain with callousness, name calling, and completely unprofessional behavior. I would not trust my loved ones to go to a facility where the staff reacts so viciously. It’s your job to interact with people in the throes of addiction, and Sam proved he did not deserve this job. Name calling is unacceptable in any business, but especially a business like this. There is no care or concern, only scrutiny and cruelty. Any questions (such as if insurance is accepted) are treated as “not taking it seriously enough / wasting their time.” These questions were asked because conflicting information was received, and people need to know if they can afford the treatment they’re about to receive. Sam even said that he “lost money” when we opted not to attend here. The money should not be the important thing when someone is asking for help, and you should not be abruptly hanging up on these people in their moments of vulnerability! I couldn’t believe how quickly he went from encouraging growth to cursing us out. It seriously calls into question what is happening inside when they’re so outwardly awful. Addicts deserve compassion and understanding and they offered none. Way to take advance of someone in crisis.
If you are looking for a safe, caring place for your loved one, this is not it. There are other facilities in the area where the staff actually care about setting up addicts for a sober, healthy and happy life— save your time and mental health and write this place off altogether.
