Joe Meyer9 days agoFrom
Fee Happy Bank. I belong to two credit unions, in the other, not IQ, credit union if you have an overdraft they transfer money from your line of credit to cover it, no fee. At IQ they will do the same, but they charge you $30 bucks! $30 bucks for an internal bank transfer! $30 for executing about 6 lines of computer code. It shouldn't even need a human to be involved. I don't overdraft often so it doesn't impact me a great deal, but it is the principal of the thing. If they think it is okay to charge you $30 bucks for doing almost nothing then I don't think I want to do business with them. I don't recommend this business.
Tim Nelson9 days agoFrom
Co-signed for an auto loan for my son. The sent me documents to sign via Docusign but had no idea what my security code was. Went to review and sign but without code my envelope of docs was not valid. An hour later I was told how to sign in... Too late and I'm headed to the branch tomorrow to sign manually.
Poor customer service!
asif mir9 days agoFrom
When you go in here the service is decent. But I came for a loan on a Friday and was told they will get back to me that night and if not it was a long weekend so might be Tuesday. I waited till Wednesday nothing. So I called the card my banker gave me on Wednesday and even emailed left a messege both ways asking if anything happened. Noone got back to me I actually had to go in the branch again to find out. 7 days they couldn't give me a yes or no? I had to take time out of my day to go in the branch I saw the same person no sorry no nothing I'm not saying any names because my Intention isn't to get anyone on trouble but that's total carelessness and my worst experience.
Main location14101 NE 10th Ave Vancouver Washington 98685 US(360) 695-3441
