With 2 pets and 3 kids it became overwhelmed with keeping my home clean. We looked at several house cleaning services and independent cleaners, but, I chose You've got maids of OC mostly because I get the security of a corporation. Normally, I choose to support small businesses, but when it comes to the state and security of my home I will trust the backing of a corporation first.
First a rep comes and does a walk through. They ask you all about your cleaning expectations and then give you a quote. We opted for weekly service on Saturday mornings.
Because of our hectic lives, I often have to re-schedule my cleaning. They are always very accommodating and understanding. I have never had an issue with changing my times last minute.
The cleanings are usually done by 2 women, although sometimes it has only been one or sometimes 3. The cleaners speak English, take direction and are very friendly. You are welcome to check the house when they finish and are able to ask to have things re-cleaned if it does not meet your standards, which I like.