Our house burnt down back in February and we went to J&M to get our replacement. Everything through J&M has been amazing. I am super happy with their staff and their responsiveness when I call or email or text a lot through the whole experience. The factory did end up making quite a few mistakes which was evident right when the house got delivered but J&M really has gone over and beyond to make it right and get it done fast. Alicia in the office dealt with most of my excessive questions and wanting status updates the past few months and has been amazing at getting everything scheduled fast so we can move in ASAP. The house got here last Monday and we get to move in tomorrow so it has been under two weeks! There was a big issue with our shower and Jeff has made it a priority to get that taken care of and made sure we are happy with everything. Again this place has gone out of their way to help us through this difficult time and I am very happy we got to work with Alicia, Jeff, and Allyn.