Jack in the Box

Burgers, chicken, tacos & breakfast items fill out the menu at this fast-food chain.

We went through the drive-through, and there was one car ahead of us, which got me a little concerned, because there was no line so I had to read the reviews! Thankfully, I wasn’t disappointing. Everything was hot and fresh. 👍🏽

I was just passing through the area. The food was ok, not the greatest, but not the worse. Mens restroom had a very leaky ceiling that leaked all the way into the main lobby, very close to the front doors. No caution signs were present, best hope no one slips and gets injured.

When you think of something quick, a Jack in the Box at Lake Jennings exit, Lakeside, CA is a close stop for us. We got up to the drive thru window and the staff seemed stressed and it took a few minutes to get our order. We went around the front & parked to eat in the car, and as soon as my husband took a bite of his Fish fillet sandwich, he stated it was too hard & dry! I then took it back & walked in the store to have it remade. The crew member at the counter responded - "I'm not the Cook!" after I asked him to have this sandwich remade. He then walked away, and a female crew member came up and I stated the same issue. She, on the other hand, stated - "I don't Cook", I don't know how"! And at this point, I observed that these crew members are not trained at all on how to respond to customer issues, even refer it to their Supervisors. I then asked to speak to the Manager, and this young lady had an attitude at this point, went to the back & the lady Manager came up after her. The Manager responded to my request by saying - " We just made that and it's fresh!" I had to hold up the fish fillet sandwich & opened it to show her how dark it is & how hard- over cooked. I stated my request again & to pls remake one & not overcook it. She walked away & I waited a good 20 mins to have a sandwich remade! A very poorly run operation, the staff has no guest service skills, an average busy 2pm lunch pace, they were stressed, no strong direction, staff at the counter asking customer if they ordered a certain sandwich & auctioning it off, as they do not know who it belongs to. Finally received my sandwich, & unfortunately, this experience will make us never come over to this location again.