John andrews16 days agoFrom
called at 10:am,put on hold for over 25 minutes.called on another line and receptionist Latoya picked up right away.told her i have a direct referral form my primary doctor thru gold coast insurance. she stated wasn't sure if doctors were accepting gold coast insurance anymore.instead of her putting me on hold again i requested a call back .2:00pm no call back. so called a 3rd time , diana picked up right away explained my situation she said i needed to fax my referral form to office, and now they were accepting gold coast. i explained to her that i was in the emergency room two time in the last two weeks and i was in extreme pain and unable to drive sense i had no fax at home. now upset but still being polite i requested a supervisor. cmon i need a little help here? after talking with her cause no supervisor available.she said she contact my primary doctor and call back. primary doctor nurse calls back to reschedule another appointment with different local gastroenterology doctor, because they refused to see me. good for me! if you want rude and very unhelpful receptionist. be put on hold for over 30 minutes. dont really know from one another whats really going .make a appointment here. if your paying out of pocket, STAY AWAY
Michael Thorpe16 days agoFrom
Unfortunately, John did not get to see Dr. Rotenberg. If he had, I'm positive his review would be different. I saw the doctor because of stomach aches. He listened patiently to my complaints, asked relevant questions, and correctly diagnosed my ailment with only one test. He referred me to an excellent surgeon, Dr. Neal Dixon, who fixed my hernia. That was 6 years ago, and I've had no further problems. If I do, I will not hesitate to see Dr. Rotenberg. I had a previous GI doctor who overtested me (3 endoscopies, 2 colonoscopies, 1 CT scan in 18 months). I got the feeling I was being used to generate fees, so I changed doctors to Dr. Rotenberg, who correctly told me, "I think you've had more than enough tests," and he was right. As a patient of Dr. R., you will not exploited.
