Jaguar Anaheim Hills Service Center

Jay Kaufman provided excellent and professional service. He is amazing at making the process a smooth and an overall great experience. I love having my car serviced at Anahiem Hills Land Rover, I am a repeat customer!

My service provider George Nesbit helped me out and made sure my car was taken care of. He did his best by finding deals for me. I had a horrible experience at another dealership, and George made sure that didn't happen at Anaheim. I will be requesting him in the future.

I did not recieve any paper work documenting what was asked for in the service request. My request was:

Service all outstanding recalls. Most notable was the replacement of a heater core.
Service of my brakes. The car was only at $20K miles but I was told/sold that the electric cars need brakes sooner. The warranty I purchased at the time I bought the car required brakes to be done at 20K miles.
I asked for the Lane Assist to be investigated and fixed since it was not working.

This work took two weeks with little communication being volunteered by JLR AH. I called a few times with no call backs until after I requested to speak Sven Larson. I was told he would not be back in town until Monday the 18th. The 19th I did get a call from the Service Rep.

The results of the work were less than satisfactory. Two complete failures on the part of JLRAH are:

Heater does not work at all now due to whatever the JLRAH service department did. The heater worked before I brought the car in.
The Lane Assist does not work either and I feel was not even checked because there was no service ticket prepared to document what the work was going to be done. I assume the other two recalls were carried out. Needless to say I am extremely disappointed.

I did not recieve any paper work documenting what was asked for in the service request. My request was:

Service all outstanding recalls. Most notable was the replacement of a heater core.
Service of my brakes. The car was only at $20K miles but I was told/sold that the electric cars need brakes sooner. The warranty I purchased at the time I bought the car required brakes to be done at 20K miles.
I asked for the Lane Assist to be investigated and fixed since it was not working.

The results of the work were less than satisfactory. Two complete failures on the part of JLRAH are:

Heater does not work at all now due to whatever the JLRAH service department did. The heater worked before I brought the car in.
The Lane Assist does not work either and I feel was not even checked because there was no service ticket prepared to document what the work was going to be done. I assume the other two recalls were carried out. Needless to say I am extremely disappointed.