I have come to this nail shop regularly for the past year or so to get a dip on my natural nails. I came in about a week ago and 10 times I told the male I wanted dip and received a fill instead on my real nails. So I paid for the full fill over my previously dipped natural nails and let him know I was not paying for the gel because this was simply not what I wanted. Yesterday I called to make an appointment to get these nails fixed as my real nails starting cracking in pieces down the side. I let them know I wanted this done for free and they scheduled the appointment for today. When I arrive the lady told me I had been in two weeks ago not one because my nails grew out. I let her know this is normal because I have healthy nail. She continued not to listen and wanted to go back and forth so I told her to just take off all of the fill and the old dip off because it’s ruining my nails and at this point I don’t ever want to come back here.
As I sat down and she began, she continued to argue with me that it was not how they do nails and I agreed that I have never had this before but it is how the male decided to do it regardless of my request for dip. She then came back and continued to argue that I had not been there for two years, which is another lie. I only started coming here about a year ago and I’m not senile. I know where I got my nails done one week prior and I know where I regularly go, which is down the street from my house. But I will say I have never seen this side of Jasmine nails or the attitude. I told her I did not want to come back here and she continued to spew lies from her mouth and argue with me about my nails the same way the man did when he tried to tell me the gel was a dip. The customer is NEVER right here, the nail tech egos are and they will lie over and over again to feel good about themselves. She starts to argue again out of no where while she’s doing my nails saying my nails are thin and so old, which is thin because of them messing up my real nails and only one week old, which she seemed to be in denial that they did my nails, messed it up, and this is where I come. I told her I don’t want to continue to argue or listen to her lies and she decided to end with “I do this for you today and I don’t want you to come back here”, which I already told her I did not want.
View the attached picture to see what happens when the nail tech doesn’t listen and they ruin your nails instead of nicely fix it like you ask. I have filed the edges but still dealing with cracked nails. They continuously claim my nails are old after one week of service and all I asked was they take the fill off of my real nails that I did not want yet they get rude and argue
