I was very happy to find a place that would work with my moissanite ring that was bought from a private seller on Etsy. Jerry's Jewelers did a great job of resetting the stone, and cleaning my ring so well I didn't realize how dingy it was until I saw it!
However, I was very upset about their job with soldering my ring with the wedding band, and with their response to my fiance pointing out that the stone was not centered with the center of the band. Upon pointing this out my fiance was told, "Maybe she won't notice." It didn't even take a full 1 second before I noticed. We should not have had to pay full price for a soldering job they A) didn't do correctly, & B) will need to be re-done to fix the job they did.
If their response was something like, "Oh, I'm sorry sorry about that. We can re-solder this so it's centered & have it ready at no charge in X# of days," I would appreciate that. But the response of "Maybe she won't notice" (in addition to being ridiculous) really shows a lack in quality of service & that you just don't really care about the customer. I'm sure not every employee there would have the same response, but the individual who said this should probably be in a different job.
I would go back asking to fix this free of charge, however I don't trust them to touch my ring again. Therefore I'll be going somewhere else to pay full price to make sure my ring is re-soldered to be centered. I'm a very patient, understanding person. My wedding ring is very important & meaningful to me, and I don't want to hand it (& my money) over to people who aren't going to respect what it means to me.
