I love that it's 24/7 & there's a phone number to call in case something goes wrong - as it did for me one time. But the owners responded within minutes and resolved the issue instantly! Very impressed with that. The car wash itself is much like all other self service wsshes, and I think this one is cheaper than most. I'd highly recommend it. I don't give 5 stars normally unless there is something remarkable.. initially I gave this a 4 star rating but changed it to 5 stars as I recalled the amazing customer service I received!