Primary Location
Amenities
Offerings
Oil change
Service options
Onsite services
Accessibility
Wheelchair accessible parking lot
Payments
Debit cardsNFC mobile payments
You are friendly people, great little lobby and fast service, but a few things I find problematic, and a concern. Got an oil change, interior air filter replaced, and a coolant flush and refill. Sorry guys, I am a little suspicious of the work done here today. I initially thought 'hey, inflation sucks, costs are up, so $195 for an oil change might as well be the new standard for premium synth oils'. I should have considered that the same car for a complete oil change was $75 maximum at service centers in San Francisco, and Denver, and every other time I have done my own oil. I do my own coolant, and my own brakes. I know I have neglected my brake fluid, so that diagnostic made sense, but my coolant that I had refilled a few weeks ago to the max fill line was basically empty when they took me out to the bay to inspect my vehicle. How was my new coolant already so low? I drove across the country to attend UCLA and sure, the heat of the Utah and Nevada desert would make my cars temp run a little hot here and there, but no where above 200*F. I know my work and I know my inspections I run on my vehicle to a T, so having a sudden drop in coolant like this with no drastic temperature issues is confusing. I have no coolant leaks that I know of, and none were reported by Jiffy Lube mechanics. I lost an entire canister of coolant in 3 weeks, which scientifically and logically is impossible unless my vehicle had a leak. I paid for the whole coolant flush at another $200 or so because I have expected the same treatment and integrity from auto shops across the country, and honestly should have been more suspicious of this from the get go given the exorbitant pricing model for an oil change on a Dodge Charger R/T. I went back to check my engine, make sure everything checked out after getting to my residence, found the hood was not latched down, gravity and air resistance had been doing me a favor on the way home, and yes, my coolant was refilled. The work was done, the guys were friendly, but I cannot help but feel like there was a lack of honesty and transparency with the work done here today. I am the customer, and I am sure I could have looked at the receipt, what oil I was getting, and what this service entailed as well as questioned how my coolant essentially vanished. I take full responsibility for not advocating for more answers, but I give myself some credit again, the world is expensive, this city is expensive, and cars are expensive.
All to say, I am suspicious, I am not looking for freebies, I just feel like something is amiss. Maybe I do have a leak somewhere, I will keep this updated. You treat your patrons well, and have built up a loyal base around this area having talked to one of them, and I can respect that, and I want to give the benefit of the doubt that maybe I screwed up on my coolant, or that I do have a slow leak nobody would notice.
Update: My car is stranded. The alternator is dead, my air intake was not properly installed and was loose. When I got to my last class at UCLA I heard a hissing and checked my coolant. There was a piece of plastic shrapnel between the gasket and my coolant tank. I removed it and it has fixed the issue. So, to conclude:
I am $390 out for what should have been affordable, routine maintenance. My coolant had dropped to abnormal levels after I had just done it. My Intake was not put back. My brake fluid cover was not put back. My car is sitting dead in the middle of a National Park miles from any service station. Everything indicates that these issues started after my visit. My friends who are car fanatics, have worked on vehicles for decades, are suspecting sabotage or a degree of negligence like no other.
I cannot recommend this business due to costs, lack of due diligence, neglect, and lack of real transparency. Valvoline will let you sit in your car when they do an oil change and let you watch everything they do. My oil change, coolant, and washer fluid replacement costs $175 flat with them.
