I was visiting my boyfriend for the weekend, and brought in part of a period costume piece to find fabric to augment. After searching high and low for something, approach a clerk at the cutting desk to see if they could maybe head me in a direction they had in the store. I started the conversation regarding how the item I brought in was pretty much upulstory fabric, and she was trying to start on a conversation about how they could help when another woman cut in. She actually rolled her eyes, and said they didn't carry that type of fabric, and that I needed to go somewhere else. I started to reply and was going to ask her opinion of which of the JoAnn stores in Phoenix would be the best to go to. I wasn't asking what fabric they had in the store, just which store would be best to go to. AGAIN she rolled her eyes, and told me that there were too many stores in a Phoenix for them to know what they carried. That I needed to go into the website, look for something, then go to that store. Uhmn. Duh. I didn't even get to 1: finish my conversation with the first woman before she butted in. And 2: she continued to cut me off without really knowing what I was asking. People wonder why there are so many issues with customer service right now. This is a major issue. People being rude, and not wanting to spend anytime really listening and offering solutions with what is available to them. She was so busy acting superior, that she didn't bother to listen to what I needed. I'm sure if she had spent just a little time, she could have solved my issue within her store. Instead, she copped an attitude, acted like my time was beneath her, and she didn't want to be bothered. So I will go to SAS in Phoenix instead. No trouble. But I won't be going to this store any time soon. It was really disappointing.
Usually when my girlfriend shops at Joann Fabrics, it's quiet, so at our age we don't appreciate it when someone allows an under aged individual to scream as loud as they can. It's great if the Store manager will politely ask the Adult to get the small ones to lower their voices, to respect the other shoppers experience.
