Dr Grande3 days agoFrom
Went in looking for work shoes ladies there were very dismissive and only wanted to show me one pair of shoes. Said no matter where I go this will be the only type of shoe that works. Did not look at other options and was not offered. Went to Sketchers and had more options and friendlier service. Will not shop at this store again.
K L3 days agoFrom
I’m exhausted from saying no 27 different ways in a 4 minute time span! I forgot my shoes for school and didn’t have time to go home before and I work in the alderwood mall. Just wanted something quick and comfy.(which doesn’t mean cheap because I spent $150) I ask her for an Ugg slipper and it’s in youth sizes. Listen… I own over 300 pairs of shoes. I know my sizes in youth. She tries to convince me that a women’s size 7.5 is a youth size 5. And it’s not, it’s a 6Y. Surprise, 5Y didn’t fit. I said I’m looking for some Uggs or croccs. She brings me some UGLY boat shoes that I said no thanks to before she even brought them to me and had to say NO THANKS AGAIN because apparently it fell on def ears. Then I had to say no 4 times to socks and even after I said no 4 times she assumed the sale and asked what kind of socks I was getting. Then asks about shoe spray. I know that they are there to sell. I work in sales myself so I understand. But it’s also your job to build a rapport with your customers and OFFER. I feel like I was being hounded and it just created a very unpleasant experience. I left feeling very annoyed and couldn’t get out fast enough. And honestly I don’t even blame the employee because I know this comes from being pressured by upper management. Journeys doesn’t sell anything that I can’t find elsewhere. I’ve shopped there because of the experience. I don’t know if journeys is suffering as a company but their sales tactics are coming across very desperate.
Danielle Skinner3 days agoFrom
As someone who used to work at a shoe store, this place is too sales-ey. Employee kept trying to sell me shoes and socks after I told them I don’t need any more. Please listen to your customer. And management, please don’t pressure your sales people to earn a commission this way. I was so uncomfortable I had to leave!
