Primary Location
Amenities
Payments
Credit cardsDebit cards
Service options
DeliveryIn-store pickup
Accessibility
Wheelchair accessible entranceWheelchair accessible parking lot
Offerings
Assembly service
Very helpful low pressure service. Good selection. It takes too long to get your furniture though. Four to six weeks for my couch to come in. Argh! It is the start of week four.
It came by the end of week 4. Here is a picture of my dog enjoying it.
So I gave them 2 stars because I love the couch. Why I took off 3 stars is because of the customer service.
We ordered the couch a good 3/4 months ago. At first I was told 2 to 3 weeks. After that passed and I heard nothing, I called. Then I was told it was going to be a month, ridiculous right? It is what it is. 1 month passed and I called again. Then I was told 2 weeks it would arrive, guess what? Those two weeks came and no couch. It continued like this until I finally got my call, it arrived the 23rd of July.
Over the months I waited they apologized and said they would compensate us some how. So since I had originally had delivery and set up I asked to not pay that. That was a huge no from them, nice compensation guys.
So after some thought, I decided I wasnt going to give the company any more of money. So I rented a Uhaul and paid some friends with dinner to help me get it. It took us 20 minutes to get the couch set up inside. What I did definently wasnt worth wasting another $150.00.
My name is Moises Morales with my wife Elizabeth Morales we bought a furniture set on June 20,2020
Today is September 22,2020 we still don’t have our furniture it’s frustrating becouse they keep saying nex Friday through this weeks ad firs they brought me the floor model thinking I was going to put up with that Or I wouldn’t notice. But we did notice and called maneuver and complained I ask for my money back and they said they whant give the money back. And they try to intimidate you but telling you that they olways win
If your looking for furniture don’t go there go somewhere else. We purchase the furniture on June 20,202 they promise to deliver within 4-6 weeks from the time of purchase when the 6 weeks ware up we called to get an update on our merchandise and Frank kept pushing us out the date of the delivery, laying to us every Friday of every week that the furniture was going to be there so they can deliver, making false promises, finally on august 17,2020 8 weeks and 2 days later they deliver the display furniture but they deliver the display model, I call to the store immediately and he started telling us lies, I even went to the store my self on august 31, 2020 to complain to him about our furniture and all he had was arguments about why they could deliver the new furniture I’ve told then to come and pick up their old furniture, that we did not wanted that furniture he told me he couldn’t because they don’t give money back to the costumers witch is a scheme, I told him that we paid for new furniture not old furniture, all he did was make excuses for him and the company.
they breech the contract when they did not deliver the furniture on time like they promise is stated in the contract therefore is a breach of contrac, Frank lied to us about delivery dates on the furniture, I told him I did not wanted the furniture anymore and he said in a threatening way that they always win that they always get their way, I’ve tried to work with them but I’m fed up with his lies.
When I contact him about the furniture and about the delay, august 17, 2020 he lied to me saying that the warehouse brought the wrong furniture, they delivered the floor model furniture and after him seen that I was not going to be fooled because of his scheme. He blames the warehouse.
Then Frank said on august 17,2020 chose a furniture piece that goes with the furniture that you bought and I will give it to you for free no charge, then he saw that I was really mad and he said that on top of that he was going to give us back $500.00 that he knew how to make the furniture look like a loss to the company and that he would give it to mee.
So, if he is scheming his own company to make up for what the customer are saying about their service, this tells that the company its not a transparent company with its customers. And until this day I have not receive nor the help, the money or the extra piece that he promises.
They tried to contact me and my wife about having to come to fix the furniture but all they came to do it to look at the furniture to tell us that they could fix it Then its been two month he calls Monday 16, of November 2020 to come and fix the furniture.
But we are fed up with this situation, we want then to come and pick up the furniture and we don’t want their business because of their lies. And till this day we haven’t seen any help from them at all.
