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Main location916 SE 164th Ave Ste 100 Vancouver Washington 98683 US(360) 256-4995
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Amenities
Accessibility
Wheelchair accessible entranceWheelchair accessible parking lot
I have been a policy holder with this agency for a number of years. Due to an extreme illness in the family, it was necessary for me to place my automobile in storage. When I notified the agency of my situation they lowered my coverage. Due to my car going to storage, I was told it only needed minimal coverage. Since the date of purchase my car has had a lien on the vehicle and the agent missed this information. Due to the wrong information provided I was charged $744.00 for insurance by the lien holder for 3 months coverage due to no collision coverage. This was required because of the lien on the car and due to the wrong information given me. I contacted the Julia Lo agency in November when the error was brought to my attention by the lien holder. Long story short no follow up was completed. Proof of coverage was needed by the lien holder for the months of September through November 17, 2023. After recently speaking to the manager of the J. Lo agency who was unable to assist me I requested contact with Julia Lo twice. I have received no contact to date. I no longer recommend this agency.
