The website says no guns. So if you're like my teenager and you want to avoid piercing guns, or a spring loaded thing that delivers a cartridge and looks like a gun, this is not the place for you. If you don't mind the technology, this is a nice place. (see below for definitions of what might and might not be a gun)*
If you don't mind piercing guns *(or spring loaded single cartridge things that look like guns) this is a very nice place. It is quiet, clean, and comfortable, with lollipops and stuffed animals to help little kids cope with the stress. I had a teenager and a 10 year old get their ears pierced, and both thought the experience went just fine. They got numbing spray, the technician was very careful in helping choose where to place each piercing, they didn't think it hurt much, and they really liked their cute studs. The studs used were apparently packaged individually in sterile conditions, and the gun worked well to place the studs quickly. However, it was frustrating to reserve an appointment and commit to paying quite a bit for a gun-free experience, and then get into the room and see them preparing piercing gun when I'd promised my kid no guns.
*(Edit: the owner called and requested that I make a clarification. So here it is. Apparently a "piercing gun" is older technology that does not use a single cartridge. What they use in this store is a thing that looks like a piercing gun but apparently is not officially a "gun" because it uses a single cartridge. Note: it is sterile and looks completely safe and was handled by an expert. But it was not what my kids wanted--to us it looked like a gun.)