Buying real estate is always fraught, probably one of the most complicated purchases in our experience. We purchased a condominium in Alameda California, and Philip was our broker; he was able to do the the almost-impossible! Educate us about the California market (we are from the Midwest), steer us gently to properties that seemed to fit our ever-changing profile of needs, and finally guide us through the bid/purchase cycle. He did this with finesse, a good sense of humor (critical in this business) and expertise. He made himself available almost 24/7, but did not push. He was always present, but never obtrusive in his opinions. As we worked together, it became obvious that he understood what we were looking for, even if we were not quite sure at points! End of story- we bought a place, and we love it. We closed easily, with paperwork done quickly, and he was expert in helping us through.
Addendum: I wrote this when we bought our condominium, it is now a bit later, and let me add 1) we love our place and 2) we remain in touch with Philip, in that we can ask him questions still about real estate, as well as other points of reference like contractors etc. He's the best!