Teresa and her staff are very professional. I love the team. Ms Keene pulled me out of a horrific spot a previous attorney put me in. She’s resolved many issues for me.
The law firm failed to appropriately set or communicate a consultation, resulting in one missed appointment.
Rather than realize that someone contacting a family lawyer must obviously have some serious things going on, the lawyer Teresa herself simply brushed me off and bid me “good luck” because we “don’t seem to be a good fit”.
Attempting to establish a consultation for my custody issue, the paralegal offered some times for an appointment. I confirmed my availability of an appointment on the Friday of a Holiday weekend, and did not receive a response email until 8 minutes (yes, 8 minutes) before the mentioned appointment, confirming our slot.
I responded with the apparent mix up, and tried to set another appointment.
This is when the lawyer, Teresa, emailed me to basically find someone else, since I received text confirmation and didn’t show up.
There was no Text. There was one email from the paralegal, 8 minutes before an appointment. Phone appointment? Zoom? In person? Who knows.. there were no details.
I would almost understand an unsupportive and / or unfriendly response from someone that didn’t have their name literally on the business, but this was a great indication of the type of individual that would gladly be taking your money.
A business is a business, and it is for making money, but customer service / compassion goes a long way when you’re supposed to be assisting with a customer base that is most likely going through some very tough and stressful situations.
I recommend to anyone reading this to ensure you don’t expect much until you’ve handed over some cash.
