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Main location799 S Stevens St Spokane Washington 99204 US(509) 458-4000
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Amenities
Accessibility
Wheelchair accessible entranceWheelchair accessible parking lot
Overall, a highly upsetting experience with KW. I know there are no guarantees when it comes to selling your home, however this agency did not deliver on some basic expectations. Our agent strongly oversold herself. Had I not been so crunched for time, I would’ve certainly switched to a different agency.
At one point, a Keller Williams agent held an unscheduled tour of our home, throughout all of the house when it was only supposed to be an inspection of the laundry room. This was extremely embarrassing, as we are in the middle of packing and had not prepared our home to be show ready. We received no more than an insincere apology from Keller Williams and the two agents.
Our agent had no sense of time management or scheduling; she would tell us an open house is scheduled to end on Sunday, but tell other agents that they could still come at any time on Monday without notifying us. Her excuse was she thought that we would still be out of the house at a hotel, even though we had already spoken with her letting her know that we were returning home. This poor management and scheduling was consistent throughout the process, and was quite a headache for us.
At one point, I attempted to speak with our agent in a calm voice about these issues, and how they need to be addressed and remedied. I’ve worked in customer service and sales before, so I understand customers suck. I cannot stress enough that I was speaking in a constructive and professional manner with her. However any criticism towards her performance, resulted in her shedding tears and declaring that it is not her fault. I could understand if I was shouting, cursing, or being overly stern, but I find it incredibly unprofessional that she would start shedding tears over reasonable criticisms towards her performance and issues that are within her control.
