I started at Kettlebility in 2015, joining a Body Transformation Challenge. It was 12 weeks of exercise and nutritional coaching. I lost weight, gained strength and flexibility. Because of the detailed training provided to the coaches and trainers, every exercise can be tailored to the individual student. This means that at all times, I was doing exercise that was right for MY body, working on perfect form and safety for MY fitness level. I was never, and never have been, in competition with any other student in the studio. My sense accomplishment in my progress remains a great source of pride.
More important than fitness, though, is the community that the coaches and trainers have built for the students. I've joined and eventually dropped out of many gyms, exercise and diet programs because there was no sense of continuity, no sense of belonging or acceptance. I'm really happy being a part of the work being done in the studio.
I was charged for several additional months after requesting my membership be cancelled, totaling nearly $800. I raised this with the gym owner, Andrea, assuming the continued charges were a mistake, but was refused a refund.
This is a major financial hardship, not to mention a breach of customer trust.
I decided to cancel membership and stop attending the gym after learning that Andrea is a fan of Jordan Peterson. As a member of the queer community, I no longer felt safe at this gym. I was honest about my reasons for cancellation.
