Lori Whitea month agoFrom
Branch manager told me she changed my account to a Key advantage when in fact she forgot. When I went to open a savings account the Mose Lake Branch informed me the account wasnt changed. After much ado about the fact that I was lied to when I was told it was changed I was told that the Quincy manager forgot to change it. Today the manager from quincy called me to pleed her case. She took zero responsibility nor did she apologize for it. When I stated " you haven't even apologized " she stated " if that's what you need to feel better " . Shes rude , unprofessional and condescending. Two branches in Grant county and Key Bank hires people like this ? I'm more than likely moving my account to a different bank. Adios Key Bank
Kathleen Schmidta month agoFrom
Maintenance fee of $50/month unless you have direct deposit. BUT when I started my direct deposit, the fee never went away. Now Adelina (who set up the account and claimed someone didn't tell me correctly) tells me I must direct deposit $5,000 per month to have the fee waived yet they have a Key Advantage plan that charges no fees with any size direct deposit. People what is wrong with this picture??? The difference? The higher deposit gets you free checks. Really? I can buy a lot of checks for $50/month. On hold for 8+ minutes after calling 4 times. Anyone else have this problem with Quincy?
Brenda Keelera month agoFrom
I have been banking with Key Bank since their inception and felt I needed to address my most recent interaction with them. They have done a complete "house cleaning", so to speak, and removed all (but one) familiar, friendly and knowledgeable faces. This has caused a wait of astronomical proportions, but more importantly, the inmates have been left in charge of the asylum. Not only did it take 45 minutes to do a deposit but it took 30 of those minutes to open the vault. If the ineptitude and delay, were not bad enough, no explanation or apology was forthcoming. Perhaps a good thing were I a burglar but not so great as a customer. Far from the days of Jim Casey, Phil Anderson, Rachel Jobs and Arlene Ren, when customer service was paramount, I can only say that the most recent change does not garner a feeling of respect or security. I have done substantial banking with Key Bank in the past and am very nervous going forward. We moved from Portland many years ago just to avail ourselves of a small town atmosphere and to build relationships with people and businesses not afforded in a large city. I find myself very disappointed in the changes at Key Bank.
