As a past renter of almost 4 years under the management of Kimmell-Anderson Group, I can tell you that they went above and beyond to ensure my needs and the needs of my family were always met.
More importantly, as the son of the owner, I can tell you that that exceptional treatment I received as a renter, wasn't given out of bias or familial-privilege.
To give you one of many examples; I live in Utah with my family and my siblings and their families. My parents see their kids and grand babies, maybe twice a year, during the holidays.
I can't tell you the countless times my mother has stepped away from enjoying her grand babies and kids and has taken a call and spent an hour or two on the phone with a renter who had a plumbing emergency, a renter who was locked out of their house, or even more simply, a renter who just had a question and wanted to know when the trash man came that week. And she would be missing from the party or dinner until the resident was taken care of. Despite having employees who are fully capable to handle these situations, and despite being on vacation, my mother has made it her priority to take care of her residents, first.
Will there still be some people dissatisfied with the service? Sure. That's life. I understand that leaks happen, microwaves break, etc...and it is frustrating and the natural response is to blame someone. You can't please everyone, in any service industry. But usually the people who are content with their service, don't need to say anything.
I can tell you, first hand--from my personal experience with KAG and from personal observation-- that the residents and renters of Kimmell-Anderson are far more than a number to them. They genuinely care about the well-being and happiness of their renters.