Send my knives 12+ days ago. No contact, no tracking information, nothing, genuinely worried.
I hand delivered their provided bubble mailer to the post office 12 days ago. 600$ of knives seem to be lost.
They have no phone number, waiting for an email response that I doubt will ever come.
Will update this post as things unfold.
-finally received them after mailing support and waiting another week.
Would not recommend sending knives to them currently, unless you don’t mind waiting almost three weeks, with not particularly good tracking…
Knives diff arrive A+ sharp however.
I initially placed an order with KnifeAid on December 2nd, 2023, for their seven knives mail-in sharpening package costing $89.00. After receiving the package on December 11th, which included an additional sleeve, I promptly mailed back eight knives. Based on the 24-hour turnaround guarantee advertised on their website, I expected the knives to be returned between December 17th and 21st, in time for our holiday family gatherings.
Unfortunately, the knives never arrived within this timeframe, and there was no communication from KnifeAid about any delays. I reached out on December 25th, and while they acknowledged the delay on December 26th, they did not provide any specific information about the status of my order or the reason for the delay. Despite further communication attempts, the only compensation offered was a 3 pc Henckels pairing set valued at $15, which was inadequate considering the $89 spent and the inconvenience caused.
Furthermore, KnifeAid informed me that my order wouldn't be shipped unless I paid an additional $10 for the 8th knife, which was not initially communicated. After multiple unanswered emails, my knives were finally shipped back almost a month late, in early January.
This experience has been deeply disappointing. The lack of effective communication and adequate customer service from KnifeAid, especially during a crucial time, has been frustrating. I would caution potential customers about using their services based on my experience.