We used the Visconti unit and Luis was great! He was always there when we needed him answering to questions and phone calls. He refunded us the deposit with no problem. The unit was clean and had everything we needed. We extended our stay and all transactions were run smoothly. We highly recommend dealing with him...
Hi I stay 609 ST.Pail avenue La Ca 90017 When I enter to room it was not perfect Room is dirty and many problems He sent cleaning guy but it is not clean . He used over one hour for dishwasher and refrigerator. He is not pro. He is Luis's friend . I cannot see direct TV because company did not pay He gave direct tv lists I thought that is hotel This is Airndb I paid almost $5000 for 29 days This apartment room is $2600 They charged double I need good service If they cannot fix this problem I request refund or discount My friend said that 31 days no tax fee
I smell from bed and I saw many yellow color stains .
This is very ubhyginic and unsanitary and unhealthy.
Company didn't want to change mattress .
I watch same channel 11 days . I slept on the floor 10 days.
Iron table has many stains . This company did not check and prepare before customer arriving.
He gave my room key to his friend but I did not get key form Luis .
He said that you have insurance .
He wants to use my insurance for all problems of solution.
I reject it.
I request refund for 11 days dirty and bad service. Kitchin tools is not good. I can say many problems.
I want to answer immediately Thank you
Luis Sanchez is the worst and unprofesional person. I went to see the apartment with my housband and our 8 months old baby to see it in person and check it out. As we arrived there he showed us another apartment wich we said that we don t want it because is hardwood floor and our baby is crawling and not safe for her. After he bring us to the one we where there for and he said that is available in 4 days, we agreed to take it and sent him the passport so that we make all the papers before. Before we left he said that we will see that we will never have any kind of problem with then because they are a serios company… the next morning he texted me to say that they don t have that apartment anymore because they gave it to somebody else, but that they still have it the one with the hardwood floor (wich we already explained him that is not safe for the baby…) After we found out that they rent illegally the flats in The Visconti building because they don t allow Air BNB and short therm rentals there. Worst so called “serios company” and person to colaborate with…. Just avoid them… also i see that before my rewiew they had another 3 and all of them were negative and complaining abouth their unprofessionalism… sorry my english, not a native speacker.