Raphael St-onge19 days agoFrom
The quality of the products and the customer service is not like it used to be... Poor quality, you can't rely on the products anymore. I won't buy these products anymore since they changed all the materials on their suits... Sad because it use to be the best water sports equipment... For exemple my drysuit leak on the first use and they said it's puncture and that I have dirt in my zipper... I cleaned the suit before sending it to warranty, even if it was still practically brand new... I don't recommend the newer products...
Gordon Drake19 days agoFrom
Absolutely the gold standard of customer.er service. Their gear is awesome and tough as nails but after putting a Kokatat gor-tex drysuit through absolute hell for three seasons kayak fishing the Washington Coast. It was badly stained and had a torn wrist gasket and several small pin holes... probably from fish hooks and fish spines...I can't tell you how many fish died in the lap of that old suit.
With a big trip looming on the horizon I sent that old suit back to Kokatat to have it patched and repaired...they sent me a brand new suit...no charge, no questions asked.
That's customer service and they earned a customer for life.
janell st. clair19 days agoFrom
My brand new, right out of the bag dry suit that I bought for a 30 GC trip leaked the moment I stepped into the water on launch day and every day after. Every day I would have to drain the feet and dry it out. The only customer service I got was, "it was due to wear and tear" and would cost me to repair. It's the last Kokatat I will buy.
