Here it is, my first one star review. I was here for my birthday nails because of all the good reviews but I walked away extremely disappointed, with bleeding, burning cuticles, and AWFUL nails. I was wrong for trusting this salon. Wasted $200 and 3 hours here.
First disappointment: see picture. Originally, this cost me $105! The pretty pictures you see here and on IG are a FALSE representation of their salon's skills. They only posted work from SOME people that are actually good. The nail tech had me lacked essential art and nail skills: I had to correct multiple mistakes that she did not care/notice, such as having crooked lines, cutting corners, etc. At the end of the third hour, I ran out of patience. She buffs my nails very roughly every time she makes a mistake/forgets something that ends up making my cuticles bleed and burn.
Every time I spoke to her softly about what I wanted fixed, she would later speak in another language in bad tones. Like, really? This attitude for THIS SKILL for THIS PRICE?
Please train your staff properly before charging us over $100 for something that looks this amateur. If you can not guarantee each nail tech are able to deliver the quality you advertise, you should have set up different pricing based off the nail tech’s experiences rather than scamming your customers.
On my ring finger and my thumb, you can see white coming through the design when it's supposed to be fully gold. My hand looks cheap for what I paid.
At the end of my manicure, 7/10 of my fingers were burning either from the nail tech over-buffing or excess polish that got on my skin but wasn't cleaned up and was cured/burnt into my skin.
Second disappointment: the lack of transparency with their pricing. They should have updated the customer the price change as the service goes on, rather than surprising you at check out.
I had never once in my life asked to speak to the owner/manager as I did not want to be that person. Especially I saw all the nail techs here are minorities, and I wanted to support my people. However, this time, I did, when my total bill came out to $195 before the tip. The girl gave me a 10% discount because my cuticles were wounded, that means $95 for this amateur set and damaged hands.
When I showed her my hand and said, "I've looked through your IG page, and you guys have very beautiful works. Can you take a look at this, and is this the same standard of service you feel okay with?" She just looked at me in silence. That said enough.
Don't be scammed by Koko Nail Studio. I wish I had driven a little further to my old nail lady, who charges way less for better skills and service. Took these photos right after I got the service.
