Santi Thomas18 days agoFrom
Worst customer service I ever experienced. They overcharged me more than once saying my insurance would cover everything and it was later when I discovered they didn’t.
They really just care about $$$.
Mercedes R.18 days agoFrom
Dr. Koo has been my elderly father’s dr. for macular degeneration and has been excellent. He performed my lasik almost twenty years ago and I’ve been perfect!
Rhena kum18 days agoFrom
I called today to talk to Doctor Koo and I was told that he doesn't speak to patients directly after waiting 20 minutes on the phone. There is this person Jacline (something like that) and Walters that are extremely rude to customers. I have been a patient of Dr Koo for more than a decade, giving them business but todays rude front desk service made me change my eye doctor. I was told last time by Doctor Koo that my contact eye lenses material changed but Walters told me today that i was given wrong information by Dr Koo my material did not change. I have 2 insurance coverage for my eyes and normally I order twice a year using those 2 insurance and each time I was charged co payment and the accounts person told me today that they do not have my dual insurance information and I was suppose to give at the time of my service. How could I know your patient record keeping., if I have been using both my insurance to order contact lenses then why I could think you don't have both the records. Horrible customer service and you guys don't own your mistakes, always habit of blaming the patient instead of your self.
