I scheduled an oil change for 10:30. I checked in on time and was advised that it would take up to 1 1/2 hours. At 10:50 I noticed the truck was at the same place. When I checked the service advisor said they were short handed and couldn't give ma an estimate when it would be started or completed.
Rather than waste more time I went to a Jiffy Lube and got prompt service.
Korum needs to let inform customers if service will be delayed.
Big disconnect. I had to reschedule a recall fix because they had a technician quit. A month later at the reschedule, I called ahead to confirm. Everything was good. Then, I show up and they tell me they can't do the recall on that day because the guy who does them doesn't work on that day. Something is pretty messed up in their system if I literally call ahead and they still have to wait till I get there to tell me they have to reschedule... again... Hope they get it fixed. Might be a management issue.
Korum’s new service department has been working with us to try and get things taken care of. They have done some out of the box things to help deal with this very long fiasco. I believe they want to provide good service and will what they can to help their customers.
I am still disappointed in management because not once have the reached out to check in. But the service department Roman and Karen have made this quite a bit better than before.
Update 2: 3 weeks later we have our car back. I am only giving the service department 2 stars. To sum it up; 1) Karen was great to work with, the only reason it’s not still a 1, 2)the repairs were made quickly once parts were available and priorities were placed on our car, 3) finally after 3 visits our tint was corrected, 4) ceramic coat acid washed and seats cleaned from overspray from tint.
However windows were still streaked from the tint job and my car is on the charger because they parked it next to the charger but didn’t plug it in. Now my husband and I are adding 3 hours to our night to pick up our car and get home. On top of that we are out around $200 and several hours of our time for this whole fiasco with no reimbursement or even follow up from management to check on things.
Update: due to no one knowing what was the closest Ford dealership that can work on EV’s they agreed to tow it to Korum. After speaking with Brett the GM he is giving us a car off the lot to drive until they can check it out. He will be following up with the service manager first thing Monday morning. The help we have received from management has been a nice change from the run around previously.
I am giving Korum service department 1 star because no stars isn’t an option. Ever since we got the car the service department has failed us. We had tint and ceramic coating out in our car and it’s been back twice now to fix it because it’s a botched job. We live 40 minutes from Korum and have to pay a toll each time, and there’s no reimbursement for this.
Now my husband is stranded 3 hours from home, for the weekend because we are pretty sure the that our EV contacts welded. A known recall issue. We did the updates when they were due, and even brought the car into them on 10/28 because we had a service engine light come on. They said it’s still drivable and they would look at it in January. Now we have had to make several calls to get our vehicle towed to a dealership. Which they at first weren’t going to cover because they towed it to a charger instead when this first started happening. We can’t get a rental car until it’s diagnosed which won’t be until Monday. Possibly later. And they only do rentals for 10 days. When we call Korum with this, the answer is we have new service managers and so you will have to talk to them and they won’t be in until Monday.
