Property management company
UnclaimedKPS Management
KPS Management
(509) 842-2322
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Primary Location
Amenities
Accessibility
Wheelchair accessible parking lot
KPS Property Management did nothing but lie to us from day one. We were looking at a home in Loon Lake, WA and KPS owners, also owned the home. It was in total disrepair when we looked at it, we were promised new carpet, all new windows and other needed repairs. We asked it if we could start moving items into one of the secured garages on the 15th of Sept and pay prorated rent. Richard Kaley, the owner of the home promised all repairs will be done and carpet in. Then we were notified by Karla Kaley the carpet would not be arriving until the 23rd of Sept. Again, dates were changed again. We visited the home once and the carpet wasn't in, and the windows were not finished. The garage where we were to be storing our items, was not ready. We were told by Richard that propane heat and washer dryer were included in the agreement to rent. My husband went up the Wed before our move in date and the carpet was almost done. But we had not received the rental agreement so we could take time to review it. After numerous emails, texts and phone calls, we finally got a copy of the agreement, 9 pm the night before our final walk through, sign and walk through. Everything we were told verbally was changed in the contract. Our one year lease had changed to a 9 month lease with the house going on the market in June of 2018. The propane heat was changed to electric baseboard and propane was a luxury and they were not going to totally fill the 500 gallon propane tank. There are two propane fireplace inserts and Richard told us that those fireplaces heated the entire home. If you have a 500 gallon propane tank on the property, how can that be a luxury? t We headed up to the home on the home on Sept 22, 2017 to sign the paperwork and discuss the lease. At that point, we had given notice at our home in Coeur d Alene, ID and we had to move. When we got to Deer Park, WA, which is about 15 minutes from the home in Loon Lake, my husband received an email, withdrawing their offer to rent to us. Karla accused us of bullying her and harassing her. Well when you have to send numerous emails to get any response, we don't consider that harassing. In her email, she said they would refund our $1000 holding deposit and the $40 background deposit. My husband replied to her email that we would be at their office to pick up the check. There was no response. So 10 minutes later he sent another message. Again, no response. At that point he was messaging Karla repeatedly for a response. She finally responded and stated if we showed up at her office her staff would not be able to give us the check. Again my husband responded we would be there at a specific time to get our money. Her response was if we showed up, her "staff" are to call the police. We were instructed to be at her office on Monday morning at 10 am. We honestly doubt she will be there to give us the check. We are prepared to have a local TV station notified of our situation. At this point we still don't have a place to move to. We have notified our current property management company of our situation. From reports we read on the Better Business Bureau site we are not the only ones that complain. I've seen YouTube videos where former tenants are making videos of their apartments, because KPS no shows for walk through's at move outs. Run, don't walk away from KPS Property management.
Description of work: To rent 3801 Grouse Creek Road Loon Lake, WA
