La Michoacana Premium

TERRIBLE CUSTOMER SERVICE. I placed an order online for pick up because when my sister and I typically go to LA Michoacanas as white Latinas who don't speak Spanish, but understand most of it; we get treated with bad faces and attitude. Today was one of those experiences, even though I tried spending little time there by ordering online. Natalia G. was on the receipt as our cashier tonight 2/4/2024. She gave us attitude as soon as we tried to order two more scoops of ice cream (since I didn't see my flavor online) and I let her know I placed an order online. I gave her my name and she asked what I ordered. I let her know my order, part of it was a medium esquite and then I was charged $3 extra for an x-large esquite. Natalia stated she only had one size of corn and couldn't return our money, so we asked for a small cup of the esquite to compensate for the extra money spent she kept arguing with us she only had one size, and then eventually she finally gave us a smaller size than the one we got, so why did she say she only had one size? But we went home with two containers of different sizes. Then I asked her for a lid and she refused stating she didn't have a lid for it (it was pouring rain outside). We checked to see if the lid from the other cup fits and it did. She gave us rude faces the whole time, talked with an absolutely terrible tone and then refused us helps. Was this not a racist situation? Or is Natalia just rude??? Either way she needs to learn customer service, or just get fired for the sake of the company. No one needs to be rude to people trying to feed their family. I shop at your store so you get paid to feed your family. We are ALL equal. Why did Natalia have to be so rude? And why is it we are always treated and greeted with bad facial features when we come in to a La Michoacana; because we are light skinned? We are Latina, but that shouldn't matter. EVERYONE ON THIS PLANET IS THE SAME. PLEASEEE be kind to people and treat them like you'd like to be treated, Natalia.

Customer Reviews

4.0

4 Reviews

Briana Ruiz-Gomeza month ago

From

RANCHEZ S.7 months ago

I like the ice cream on this location but the prices they are so bad! One ice cream for about $10 bucks, not even the big size I can enjoy from time to time. Imagine when you bring your family, which is about $50 or more, everything costs too much. Dinero guys

Kassie Da year ago

Absolutely love this place! Wish they had a Menu on the wall so I can see what else I can order. Huge scoops and delicious flavors! Great customer service. I'm hooked!