Keep your money and time, shop elsewhere. I wish I would have just bought from Costco.
- I spent two days with the sales rep, specifying which items I wanted. I decided to piece together a sectional, a loveseat, and matching power recliner. My bill was over $10,000. Cloth only no leather, no power except recliner. James lineup
- The order took months to fulfill.
- My sectional came with the wrong pieces, which resulted in another month wait for those pieces. (Lazy boy did not charge me for the missing pieces which would have cost more)
- The furniture is low quality. It creaks, wobbles, and feels as if it will not last long. They pop with spring noises when opening and closing. (We have non electric everything except power recliner). We paid for fabric protection, which was supposed to be easy clean, but water just soaks right in. You know when you use the arm of a couch to reposition yourself after sitting for a while? That literally distorts the couch as it’s going to break.
- Our power recliner broke after 3 months light use. The motherboard literally fell apart.
- Extended fabric protection is a joke, must fill out stuff online can’t call.
- I waited 15 minutes on hold with service center until I opted for a call back “within 24 hours”. They called and took my information. Then said a service rep would call me back. No call back after 24 hours. Not sure when they will.
- No idea how long it will take to repair.
For 10k, cloth, powerless, I feel bamboozled. I thought the furniture quality would have been better. I did sit in store, and I have to say I didn’t notice these things there. Lazy boy, are floor models built differently?
I expected premium quality, I got lowest. Even the fabric density, is the absolute minimum.
Main location6610 Tacoma Mall Blvd Tacoma Washington 98409 US(253) 472-8488
