Tracy Thompson3 days agoFrom
I’m excited to receive our Trouper sectional that we just ordered from La-Z-Boy in Silverdale, WA. It’s been a stellar experience so far. We’re currently in SC purchasing the sofa for our home in Sequim, WA so we had to do everything long distance. Mark, our sales rep put us in touch with their designer, Connie. She’s been wonderful! She did a site visit to our home, took measurements and worked tirelessly to help us find just the right fabric. Here’s hoping supply chain issues don’t slow things down and we receive the sofa sooner rather than later!
Mike Nord3 days agoFrom
We paid thousands of dollars for a couch that has a manufacturing defect, as stated by the subcontractor technician, that lazy boy sent to fix it. It literally took months to get them to see it, over another month for them to get the part, and another month for them to come and see it again to say that the parts don’t work and that it’s a manufacturing defect. This is beyond ridiculous. This experience has led me to believe that the quality of lazy boy furniture that your parents had, and your grandparents might’ve had, no longer exists. I feel they’re just riding on the coattails of a reputation that was built long ago. And guess what, it’s still not fixed. Our experience has been. They simply do not care once they get your money. I bought La-Z-Boy furniture years ago, and recently, and there is a big difference. Now, I wouldn’t recommend them. If they correct my situation, I will publicize that.
MADRAIN3 days agoFrom
I'll start with the positives. Furniture is decent quality. You are able to modify style and fabric. Show room is nice.
The negatives... Oh where do I start. The %30 memorial day discount sale was promising. We were going to buy a sectional and a swivel recliner. The prices are quite a bit steeper than other furniture stores but a 7000ish sectional should have been about 5500ish after the %30 sale and a 1500 chair should have been 1200 or so accounting for taxes. WELL one of the first questions I ask was if the fabric was included in price and the answer was "Yes it is included but if you upgrade to leather it may be a couple hundred dollar difference.". Well after an hour or so of searching for the right fabric we were given a price of 12000 for JUST that 7000 sectional that should have been 5200 after the deal. Apparently that was the price of the couch without the fabric and we were lied to and wasted so much time and energy picking a fabric. The fabric we chose was NOT leather it wasn't even very fancy, it just had a pattern we liked but it somehow tacked on another 7000 to the price and so we thought we would try and get a quote for the MOST basic fabric and that price was still around 10000 for JUST the sectional.
To SUM it up:
Outrageous prices and snake like sales tactics. With sale price of %30 off but extra charges of about %75 of original price.
