Labcorp

UPDATE: I went back for a 3rd time for my glucose test. The entire staff was completely different. Mind you this was my 6th time going to this location over a period of 2 years and I had always encountered the same staff.

This time everyone was different and it was actually a really good experience. I don’t know if I came on a random day or if some of the people quit or were fired or move locations or whatever. But it was totally different. Wonderful customer service from start to finish.

I have no need to go back here any time in the near future but if I do… I will hope I get the same staff. MUCH BETTER.

However…1/6 is not good.

——— Original review:

I’ve come to this location 5+ times and have had negative experiences all but 1 time. Unfortunately the next closest location is at least 30 min away + during traffic time and with children and childcare it’s just not convenient to go farther so I find myself continuously coming here and getting frustrated. If you have the option to go elsewhere, do it.

Staff is rude. All of them. I had one nice tech, and she didn’t even work at this location she was filling in for someone else (go figure).

First appt… I made an appointment. Waited 45 min before being seen. It wasn’t busy. But I waited while they chit chatted at the front desk.

Never made an appt again.

Just went in for my glucose test (I’m 7 months pregnant) Got there at 4:08. Said they couldn’t see me because they close at 5 and they need an hour for the test. Told me to come in the morning. Can’t come in the morning because my Husband works and we don’t have childcare. Have to come when he’s off work. Said I’d be back the next day.

Came back the next day. Got there at 3:55. A woman said they couldn’t see me because they need more time. Said I should be there no later than 3:30 and that they couldn’t see me. I told her what the guy the day before told me . She Told me to go to Walnut Creek because they are open until 9 and that they couldn’t see me.

Walnut Creek. On a Friday. At 4PM.

There was another woman there at the time that overheard this and told me she also thought it was ridiculous. Sounded to both of us like they didn’t want to stay a minute past 5. Especially because as I was checking in (at 3:55) someone took a patient in the back and said “last patient of the day”.

Go somewhere else if you can. Unless you want to be irritated and frustrated and treated poorly/rudely.