Long story short, go upstairs to check in, don't use the link in the email.
Appt system does not work. I checked in 30 min before my appointment cause I wanted to get it done so I can leave. Checked in thru the link in the email ... And it says you can wait in your car and they'll send you a text. 30 minutes pass, I decide to wait upstairs now ... 15 min past my appt time, I go and ask the receptionist and he's like, I didn't see you check in. WOW. THANKS. Waste of time. Parking is fine, location is fine, place is clean.