Primary Location
Amenities
Accessibility
Wheelchair accessible entranceWheelchair accessible parking lot
Wow! What can I say? From our initial contact, through our installation and myriad of questions on our part, the staff has been informative and professional. The friendly customer service makes you feel like part of their family and friends rather than just a client. I finally can sleep at night knowing they are on the watch. Thank you so very much, you guys rock!
Mari Hill Deputy Fire Marshal North San Diego County
I have used this service with mixed success for 15+ years. In recent years they have become unreliable. Most recently I had some construction work going on which triggered the smoke alarms in the house on 3 different occasions. The smoke alarms went off for at least 3 minutes each time, yet no response or phone call from the remote monitoring service which is based in Bend, Oregon.
When I tried to cancel my service, they were cooperative over the phone, but failed to follow through with their promises to coordinate with my new alarm company. This lack of cooperation cost me $250 to install a new cellular service because they failed to "release" the old cellular sim (which I payed for).
This is a case of industry consolidation (big company buying smaller company and then cutting back on services while elevating prices. There are other options in the Lake Arrowhead area, I would suggest you explore them before signing on with Lake Arrowhead Security.com
