Lake Merritt Family Practice

Hands down the worst, most hectic, disrespectful, and unprofessional experience I have ever had with a doctor. I am not exaggerating. I rarely if ever leave bad reviews, but this one was very serious for me.

I called Dr Fredian twice to try to book an appointment. She blew me off and sent me to her online patient portal, which did not work. I called to explain that the online system did not work, and she told me to email her. She still would not just take a single moment to make me an appointment herself. I then followed her instructions and emailed her to try to set up an appointment, and she never responded. So I emailed one more time.

By the 4th time I reached out, I asked her to please really take me seriously because I was experiencing symptoms that gave me some small discomforts and concern, and I truly felt I needed a doctor, but not an ER. Her response was to call my voicemail and yell at me in my voicemail to just go to Urgent Care and tell me that my email asking for her to please take me seriously was "inappropriate." When I called back and tried to explain that I was not in need of urgent care, but just in need of a regular doctor's appointment, and that urgent care would not be helpful since I did not even have a regular doctor that I could list as my primary doctor, nor had I even seen a doctor at all for a basic visit, she told me that my phone call was "wasting valuable time" she could be spending with her patients.

I was pretty shocked to hear that, but tried one more time to explain that I just really wanted to become one of those "valuable patients." I guess I'm only "valuable" if I am already paying into her pocket? When I tried to explain that all I was trying to do was become a patient because she had come well-recommended, and that I was finding it frustrating to try to access her services using the online modality, she hung up on me.

What kind of doctor blows off and hangs up on a sick person who is just trying to get an appointment?