I was a customer of this company when "Nick" worked there, as were my daughter and niece. I took my husband's truck in to have the air conditioning diagnosed and have the window fixed. I dropped it off on Thursday and never heard from them again. I called Friday morning to and Cassie told me they were diagnosing it and would call me in 1 to 2 hours. She never did. I finally called at 2 and she said it would be $808 to fix the 3 things they found wrong. That included a diagnostic fee of $56.50, which they don't waive if you have them fix it. I decided to pick my truck up after calling around and finding out they are WAY overpriced. I arrived to pick up my truck and it was still hooked to the air conditioning testing unit. When I paid, I found out that they charge $56.50 PER ITEM DIAGNOSED. Cassie told me there were no leaks in the system. I paid my $113 and couldn't take the truck because they had to finish putting my Freon back in. I said I'd come back in 30 minutes as my ride needed to leave. I went home and got my daughter and returned about 40 minutes later and my truck was gone. The Mexican guy in the shop informed me that Cassie, the receptionist, was driving it. He laughed and said she needed to take it to their other shop because something wasn't working on their air conditioning machine. I waited about 10 minutes and she finally came back with my truck and guess what she told me...there is now leak in my air conditioning system and they were unable to put my Freon back in. So now it's got a leak AFTER I was told no leaks and after I had already paid and told them not to do any work on it. I will never take my car here and I will tell anyone who will listen how shady this shop is. I'm also going to file a complaint with the Bureau of Automotive Repair.
Don't let their old 5 star reviews fool you. Nick is never here anymore and the people he's left in charge have ruined a good shop that used to have a good reputation .
