TL;DR Malpractice, faulty product, poor customer service, Do Not Visit
My partner and I got a soft mouthguard here that somehow pushed her front incisors apart.
She took the mouthguard out for a month, and her teeth moved back together.
She wore it again, and her front teeth moved apart again.
This was deeply distressing to her and had a chance of impacting her job, so we went back and asked for a refund.
After giving us a huge run around, they claimed it was due to "tongue thrusting" and not their product. Which is clearly untrue.
Furthermore, they have, multiple times, attempted to do procedures that were uneeded, even ones severe as hollowing her teeth. They've also skimped on procedures that WERE needed, barely doing the minimum and requiring multiple visits. Their cleanings are also insufficent in the extreme. We certainly have a case for malpractice, but the legal process is such a pain.
I cannot advise strongly enough that you do not come here if you value your teeth, both for hygenic, monetary, and quality reasons.
If they treat you like this, you should notify the Dental Board of California.
Despite of having 5 orthodontists here already, I still feel valued and always being taken care of by this office. Staff is always friendly and helpful. I don't remember how many times I've had emergency appointments and with all of those times the office was always flexible in taking me in.
The office is very clean and well-maintained. The equipment and chairs were upgraded not too long ago too.
If you are in a budget, they have payment plans as well.
I definitely recommend this place for getting your braces.
